Helproo Customers Usage

Introduction

Welcome to Helproo. By accessing our website or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our services.

Definitions

• “Customer” or “You”: Any person or entity that purchases services from Helproo.
• “Helproo” or “We”: Helproo or any authorized contractor approved by Helproo.
• “Services”: Any service offered by Helproo that the client wishes to use.
• “Service Provider” or “Service Partners”: Any individual performing services on behalf of Helproo.

General Conditions

1. 1. Acceptance of Terms: By accessing our website or using our services, you agree to be bound by these terms and conditions, which may be updated by us from time to time without notice.
   2. Modifications: Helproo reserves the right to modify or discontinue any part of the service with or without notice.
   3. Eligibility: You must be at least 18 years of age to use our services.
   4. Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Eligibility

• General Use: This Platform is not intended for unsupervised use by any person under the age of 18 years or any person who has previously been suspended or prohibited from using the Platform. By using the Platform, you represent and warrant that you are either:

1. 1. Over the age of 18 years and accessing the Platform for personal use; or
   2. Accessing the Platform on behalf of someone under the age of 18 years with their consent and the consent of their parent or guardian.

• Prohibition for Minors: Please do not access the Platform if you are under the age of 18 years and do not have your parent or guardian’s consent, or if you have previously been suspended or prohibited from using the Platform.
• Representing an Entity: If you use the Platform on behalf of a company, organization, or other legal entity (Represented Entity), you warrant that you have the necessary authority from that entity to do so. If you are signing up not as an individual but on behalf of your company, employer, organization, government, or other legal entity, then “you” or “User” refers to the Represented Entity and you are binding the Represented Entity to this agreement. You represent and warrant that you are authorized to accept this agreement and use our Services on behalf of the Represented Entity.
• Geo-Location: You must have geo-location capabilities turned on for the device you will use to access the Platform, and you must provide the Platform with the relevant permissions to access your geo-location services on your device.

Accounts

• Account Registration: In order to use most of the functionality of the Platform, all Users are required to sign-up, register, and receive an account through the Platform (an Account).
• Personal Information: As part of the Account registration process and your continued use of the Platform, you are required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, and other information as determined by Helproo from time to time.
• Accuracy of Information: You warrant that any information you provide to Helproo during the Account registration process will always be accurate, honest, correct, and up to date.
• Social Media Accounts: You may register for an Account using your Google+, Facebook, or other social media network account (Social Media Account). If you sign in to your Account using your Social Media Account, you authorize us to access certain information from your Social Media Account, including but not limited to your current profile photo and other basic information.
• User Correspondence: Correspondence between Users must take place on the Platform. You agree to ensure that your Account does not display any of your personal contact information at any time such that it can be viewed by any other User. You agree not to give your contact details to any other User.
• Account Acceptance: Once you complete the Account registration process, Helproo may, in its absolute discretion, choose to accept you as a registered user within the Platform and provide you with an Account.
• Behavioral Concerns: Helproo reserves the right to contact you regarding any concerning behavior by you, or to seek a resolution with you.
• Account Suspension or Cancellation: Helproo may, in its absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with this agreement.

Booking and Scheduling

1. 1. Booking: All bookings must be made through our website, app, or customer service line. Bookings are subject to availability.
   2. Confirmation: You will receive a confirmation email or message once your booking is confirmed.
   3. Service Hours: Services are typically available from 8 AM to 6 PM, Monday through Saturday. Exceptions can be made on a case-by-case basis.

Cancellations and Rescheduling

1. 1. Cancellations: Requests for cancellations must be made before 5 PM the day before the scheduled service. Cancellations made after this time will incur a fee of 10% of the service fee.
   2. Rescheduling: Requests to reschedule services must be made before 5 PM the day before the appointment. Reschedule requests made on the day of service may incur a late reschedule fee of up to of 5% of the service fee.
   3. No-show or Denied Access: If our service providers are denied access to the property at the time of the servicing due to a customer no-show or lock-out, you will be charged up to the full amount after a grace period of 30mins unless we are notified about the delay.

Payment Terms

1. 1. Accepted Payment Methods: We accept all major credit cards. Payments must be made before or immediately after the complete services have been rendered.
   2. Late Payments: Late payments may incur a fee of $15. Outstanding amounts beyond 15 days will incur a daily late fee of $3.
   3. Unpaid Invoices: Unpaid invoices referred to a collection agency or legal firm will incur additional charges, including legal fees and court costs.
   4. Refunds: Refunds are only issued in the event of service cancellation by Helproo or if we are unable to perform the service as agreed.

Pricing

1. • Flat Rate Pricing: Our pricing is based on the size of the job. We reserve the right to adjust the price for services or jobs larger than average.
   • Quotes: All quotes are estimates based on standard and reasonable estimate. Quotes may be adjusted based on the actual condition of the Job.
   • Promotional Offers: Promotional offers are subject to specific terms and conditions. They cannot be combined with other offers unless explicitly stated.

Service Guarantee

Helproo Guarantee: We offer a guarantee on all our work, including a free re-clean of missed spots. Claims for re-cleans must be made within 24 hours of service.

Negative Reviews: We require 7 days to resolve any issues before negative feedback is posted on public websites.

Our Services Guarantee for:

1. End of Lease Clean and Bond-back Guarantee
2. General Cleaning Guarantee
3. Commercial Cleaning Service Guarantee
4. Gardening Services
5. Mobile Hairdresser
6. Window Cleaning
7. Mobile Laundry

Service-Specific Guarantee: Our Bond-back guarantee only applies to the specific service you have engaged us for.

Exclusions: The Bond-back guarantee does not include ceilings, garage walls, exterior windows, or deep stains requiring a professional third party. Other exclusions may apply as listed in our full terms.

Re-service Conditions: The free re-services is only applicable is unsatisfied with service rendered after review within 24 hours – 48 hours after job completion.

Booking Requirements: You must book your services following the below conditions according to your service category

• End of lease clean – only after all furniture is removed, the premises are not inhabited, and all necessary maintenance or other work to the premises has been completed.
• General Cleaning – The exact description of your house size should be described not just the area that needs to be cleaned
• Flatpack Assembly – Arrange and place flat pack at the room or space where you want it to be assembled
• Mobile Barber and Hair dressing services – Arrange a suitable space for these services to be made taking in considering
• Fridge cleaning – Fridge must be empty before arriver or cleaner
• Oven Cleaning – Oven must be empty before arrival of cleaner

Natural Disasters: We are not responsible for any incidents classified as Natural disasters, such as floods, storms, fires, earthquakes, cyclones, etc.

Referrals

1. 1. Non-solicitation: Customers agree not to independently hire any Helproo Service Providers.

Safety and Access

1. 1. Heavy Furniture: For safety reasons, our Service providers will not move or lift heavy items. Please move large appliances or furniture prior to our arrival.
   2. Arrival Window: We reserve the right to arrive within a 60-minute window of the scheduled time.
   3. Property Access: It is the customer’s responsibility to ensure the property is accessible. Failure to provide access may result in additional charges.
   4. Utilities: Customers must provide access to electricity and running water.

Conduct and Behavior

1. 1. Inappropriate Behavior: We do not tolerate inappropriate behavior towards our staff. This includes harassment, intimidation, or threats. Services may be terminated immediately without refund in such cases.
   2. Pets: Customers must ensure pets are secured during the time of service to prevent accidents or injuries.

Liability

1. • Damage: We are not responsible for pre-existing damages or items that are not properly secured. Customers must notify us of fragile or valuable items.
   • Loss: We are not responsible for any loss of personal property unless such loss is caused by our negligence.
   • Injury: We are not liable for any injury sustained by customers or third parties while our staff is performing services on your premises.

Payment Options

1. 1. Cash: We do not accept cash payments for any of our services.
   2. Debit/Credit Card: Helproo uses Stripe to secure your card and personal details. You can change, update, and remove your card details online or by contacting our support line at 0421425877.
   3. Over the Phone: We accept card details over the phone through our customer support team. Payments are processed using Stripe on the website to ensure your card details are secure, and on our mobile app can also accept payment. Your information is entered directly into your customer profile and cannot be accessed once confirmed. You can update your payment details upon request.